From frustration to field ready: EDF power solutions North America’s SAP FSM journey

As utilities strive to boost field productivity and modernise operations, aligning people, process, and technology is key to sustainable transformation.

In this exclusive case study from the 2025 SAP for Energy and Utilities Conference in Rotterdam, Melissa Hogan, Senior Director of Digital Transformation & Continuous Improvement at EDF power solutions North America, shares how her team successfully deployed SAP Field Service Management (FSM) after two failed attempts—unlocking $7 million in value and transforming the technician experience.

Drawing from deep field insights and a structured “crawl-walk-run” adoption model, Melissa outlines EDFps NA’s shift from inefficient, paper-heavy workflows to a technician-first, digitally empowered field service model—highlighting the operational, cultural, and strategic lessons learned along the way.

Discover how EDF power solutions North America redefined field service—built with the field, powered by SAP FSM.